How Are Your People Different from Other Bookkeepers?
At Norman Professional Services, it’s not enough to “know the numbers and where to put them.” Our people are curious about your accounting and financial engines and how to keep them performing well. They also can translate accounting-speak into language you understand—which makes your life easier.
You can see that as they speak for themselves.
“After nearly 20 years of bookkeeping and working with CPAs, I’ve discovered something. Most small and mid-sized businesses are like a 10-piece accounting puzzle—and about seven of those pieces are the same for all. So walking into a relationship, we already know 70% of how to help them.
“What everyone at Norman Professional Services enjoys is discovering those three pieces that are unique to each company. Once we understand these, we work with our clients make the most of their total financial puzzle. When this happens, their cash flow goes up and their stress goes down.”
“My goal is to give all of our clients great value for their money. That starts with making sure their accounting records are accurate, correct and up-to-date. But there’s more.
“Most clients want to focus on running their business rather than how their business is doing ‘profit wise.’ We help them by making their numbers mean something.
“For example, we set up their chart of accounts so they can see where their sales are coming from. Then they can understand which products and services are the most profitable, which ones aren’t, and know where to focus their attention to grow their business.”
“One of the most important things we do is ‘understand.’
“We take the time to understand our clients’ business, systems and processes—rather than insist they change things before we know what’s happening. We’re patient, listen well, and communicate clearly. This means we all understand and agree on what to do.
“Because of our background and experience, we also understand what CPAs need. This ranges from how to handle daily bookkeeping activities, to giving them what they require for accurate tax work. We help our clients improve the quality of their business—not just their financial systems.”
“I help the NPS team provide great service. My bookkeeping and office support background allows me to assist in getting to know how our clients work and how we can help grow their business. I enjoy both the problem solving and service aspects of my role.”
“I started in accounting in my late twenties. I have a natural proficiency with numbers and taking over bookkeeping duties and payroll came easily so eventually I went with my strengths, career-wise. I sat for and passed the CPA exam but never had a traditional career as at that same time I was starting a family. I’ve worked at a variety of small businesses and nonprofits and learned from each.
“The part of my work I enjoy is working with clients to make the financial part of their business work for them in a way they hadn’t imagined. We listen and work with what our clients want and give advice about the things they don’t know they want or need.
“We are collaborative with both clients and each other. We work closely as a team and are quick to both offer ideas and ask for suggestions about how to better accomplish tasks efficiently and with an eye to what will work best for our client’s future plans.
I work as an accountant because there are right answers, there’s a beauty in getting things right.”
Director of Client Services
“For so many business owners, their business financials can be a daunting enigma and conversations with accountants feel like talking with someone in a foreign language. Our team at Norman Professional Services is here to help demystify the numbers that tell the true story of a company’s financial performance and can translate the data in a way that contributes to better-informed business decisions.
“As a former CPA and process auditor, business consultant, and fellow entrepreneur in my past professional experience, I’ve seen through multiple lenses the importance of strong financial reporting to provide insights into operational efficiency and opportunity. Talking through the numbers and what they say about the business is a joy as I see clients confidently move forward with strategic decisions to help their companies thrive.”
Want Professionals Who Work with You to Improve Your Business—and Your Understanding of It? Let’s Talk. Call 708-524-1020—and Talk with a Real Person.
What’s on Your Reading List?
- The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It, by Michael E. Gerber
- Profit First: A Simple System to Transform Any Business from a Cash-Eating Monster to a Money-Making Machine, by Mike Michalowicz
- Managing by the Numbers: A Commonsense Guide to Understanding and Using Your Company’s Financials, by Chuck Kremer, Ron Rizzuto and John Case
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