Jun 4, 2018
“We hate keeping track of time,” the business owner told me, shaking her head. “We really suck at it. But I want to know how efficiently our employees are working. I’d also like to see how our billable hours stack up against our competitors. Isn’t there another way...
May 1, 2018
We’ve all been in situations where we thought we made a clear request. “How much did we have in sales last month?” “What did we spend in overtime on that project?” “How do our profits look so far this year compared with last year?” When the information comes back, we...
Apr 19, 2018
The owner of a marketing communications business—let’s call her Christine—was sitting across from me. She cradled her head in her left hand and sighed. Then she looked over at me with large, pleading eyes and said, “My people have never been busier. But in the 10...
Jun 19, 2016
When my kids were little (3 kids under 5 with 2 in diapers) a more experienced parent saw the exhaustion on my face and shared, “You know what they say about parenthood – the days are endless but the years fly by.” Two decades later, with millennial children...
Jun 1, 2016
Continuing the saga of “time is money…” Last month I wrote about how important it is for the small business owner to know exactly how his/her time gets spent – billable or non-billable, sales development or staff development and list goes on. This month I want to...
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