“We hate keeping track of time,” the business owner told me, shaking her head. “We really suck at it. But I want to know how efficiently our employees are working. I’d also like to see how our billable hours stack up against our competitors. Isn’t there another way...
“It’s a work in process,” I said, as my wife stared at the partially installed and therefore fully ineffective replacement shower door. Where she saw an incomplete Honey Do project, I saw progress—small though it may be. I’ve run into similar situations when looking...
